What happened to customer service.

25 Oct, 2020

This last year has been an interesting year here at Simple Website Creations. We continue to grow and add services to meet the needs of our clients and future clients. But one of the services that continues to expand for us is website-takeover services. Don’t worry, this isn’t website hacking I am talking about, it is basic website help or digital marketing help for clients who had their website built by another marketing agency or they chose to build the website on their own and it just isn’t working out for them.

Why do companies call us to takeover their website services? The answers are many and varied. We hear things such as we can’t seem to get timely response from our current provider when we need updates. We also find that many of our potential clients just can’t seem to track down who their website designer/company is, so they just decide to look elsewhere for help. But in most cases, it comes down to a lack of basic “service” in the interaction with the client.

As a digital marketing agency providing services in and around the Fargo-Moorhead and Detroit Lakes areas, we still find that our clients like to know whom they are entrusting the reputation and perception of their business. Though we have clients in areas as far reaching as Alaska and Florida, most of our clients are from Minnesota and North Dakota. We are a big believer in providing our digital marketing clients with a commitment to providing excellent customer service.

When you ask us to help you with your website because you are frustrated with the services you are receiving elsewhere, don’t forget that our mission is… “Creating well designed and effective marketing solutions that provide a sense of simplicity and effectiveness to help our clients not only compete, but to thrive in the digital world.” This means helping even “in-coming” clients solve their digital marketing issues so they can get back to providing the services and products they provide. 

If you need help with your website or need digital marketing help, we hope you think of Simple Website Creations. Give us a call at 701-371-1724 and believe it or not, we will take your call or give you a call back shortly. When we do, you will see that we don’t just talk about customer service, we live it!


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